The River City Bank Advantages
While we are always happy to provide customer service by phone, we realize that EROs need access to their River City Bank profile as well as customer information anytime, anywhere. The RCBgateway provides 24/7 access to taxpayer account lookup, ERO profile customization, funding and fee reports, online check printing and more. The RCBgateway also enables convenient, online ordering of check stock and marketing materials.
We ARE the bank
Other providers act only as a conduit between you and the processor handling your clients’ refunds. River City Bank controls every step in the bank product process.
Nationwide Check Cashing Agreements
We’ve got you covered in all 50 states with nationwide agreements for low cost and convenient check cashing. Wal-Mart, Safeway, Kroger, 7-Eleven, HEB, and Albertson’s are just a few of many retail locations that provide check cashing services to taxpayers who receive a River City Bank check disbursement product.
Free Marketing Materials
Items currently provided include: Professionally designed full color banners, window clings, palm cards (which contain our convenient 24-hour toll free check information line), reminder postcards sent free of charge to your prior year customers with River City Bank, customizable marketing packets, and an easy to use online marketing order form. Some materials are also available in Spanish.
Longevity in the Industry
Heading into our 29th tax season, River City Bank has endured while many other banks and product providers have come and gone. We understand this industry and know what it takes to create successful banking partnerships with valued tax professionals.
Best in Customer Service
We’ve said it before, but it’s worth mentioning again! River City Bank provides top-notch experience, knowledge, and professional service in the industry!
Working to Reduce Your Paperwork Burden
Retaining bank applications with sensitive client information increases the compliance burden on you and regulatory risk for the bank. With us, the amount of information that you must retain and print is minimal; saving you time and money!
Free Client Retention Service
We provide reminder postcards to your customers who chose a River City Bank product in 2015. We label all cards with your business information and mail them at no extra charge. For first time EROs, we're glad to offer blank reminder postcards upon request.